Shipping policy
At Konnita, we are committed to providing fast, reliable, and transparent shipping for all orders within the United States. This Shipping Policy outlines the order processing, delivery times, shipping methods, and other important information to ensure a smooth shopping experience.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. Customers will receive an order confirmation email immediately after purchase, detailing the items purchased and estimated delivery timeframe.
2. Shipping Method and Delivery Time
We provide free standard shipping for all orders within the United States.
Estimated delivery times are as follows:
- Processing Time: 1–3 business days
- Transit Time: 5–10 business days
Please note that these delivery times are estimates and may vary due to carrier delays or unforeseen circumstances beyond our control. Customers will receive a tracking number once the order is shipped to monitor the delivery progress.
3. Shipping Restrictions
Konnita currently ships only within the United States. We do not offer international shipping at this time. Orders cannot be shipped to PO Boxes, APO/FPO addresses, or other locations with delivery restrictions.
4. Lost, Stolen, or Damaged Packages
While we take every precaution to ensure your package arrives safely, Konnita is not responsible for lost or stolen packages once a tracking number has been provided.
If your item arrives damaged or defective, please contact us immediately using the contact information below. We will work with you to provide a replacement or assist with your return in accordance with our Refund and Return Policy.
5. Contact Information
For any questions regarding shipping, delivery, or tracking, please contact our support team:
Konnita
Email: lionadavidjo@outlook.com
Phone: +1 719-501-0442